As you know, keeping software current, and hardware in good working order, can be critical toward completing a job on time. Our support program provides the services necessary to get projects done and delivered. To avoid unexpected costs, and to protect your investment, Dat/em provides a great support program. Besides... it just makes sense.

There are two support options available for Summit Evolution and SuperImposition systems, (1) System Support, or (2) Software-only Support. All other Dat/em interfaces are covered under System Support only.

Support Terms: 

• New sales include one year (12 months) of System Support. A 90-day warranty period allows the client to return a newly purchased system for a full refund. The 90-day period is determined by the shipping date. Support extends one year beyond the 90-day warranty.
• Upgrades include one year of System Support from the time the upgrade is shipped to the client.
• Subsequent support terms after the first year may be purchased on an annual basis. Dat/em provides multiple system and educational license discounts. Please contact the support department for pricing.
• Annual support is applied on a per seat, or per license, basis.
• The client may renew support as Software-only at any time. System support may not be renewed after coverage has lapsed in excess of 90 days without additional charges. Contact Dat/em for details.

• 24-hour support services are available for clients whose normal working hours extend outside of DAT/EM's normal business hours. Please email DAT/EM for a phone number if you would like to use these services.

• Technical Support topics include Dat/em software or hardware, AutoCAD, MicroStation, and compatible operating systems. Clients are also encouraged to contact support with suggestions and software requests.
  
• Software updates are provided at no extra cost for the support period covered. All Dat/em software on a supported instrument is covered, unless otherwise specified. Updates may be downloaded from the web at www.datem.com 24 hours a day. The client may contact DAT/EM for an installation key prior to logging on for software, or may request an installation key via email from the web. CD's are available upon request.

• Shipping software updates via Federal Express economy or international priority is included.

International System Support may not be available in all countries. Please contact Dat/em or your local distributor for details.

All Dat/em-supplied hardware is replaced at no charge if it becomes defective with the following restrictions:

• Faulty hardware must be returned to Dat/em promptly, and shall not have been defaced or altered by the client. The client shall pay shipping costs to return the hardware.
  
• Shipping expenses for replacement hardware are paid by Dat/em, with the exception of duties and taxes on international shipments.
  
• Client must be currently enrolled in system support. (Note: If support is not current, invoicing will include cost of hardware plus shipping. Additional charges for technical assistance may be assessed.)
  
• If no equivalent hardware is obtainable for replacement, Dat/em reserves the right to provide a substitution. Any necessary computer upgrades required to utilize the replacement hardware are the responsibility of the client. A video card upgrade may be required when replacing a video card. Please refer to the video card upgrade terms below.

 

Dat/em software undergoes many enhancements and changes during the course of a year. The ability to update mapping systems is more important now than ever before. Please consider supporting your mapping investment.

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