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Advantages of DAT/EM Support |
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| As you know, keeping software current, and hardware in good working order, can be critical toward completing a job on time. Our support program provides the services necessary to get projects done and delivered. To avoid unexpected costs, and to protect your investment, DAT/EM provides a great support program. Besides... it just makes sense.
Annual Software Support
One year (12 months) of services are on a per seat, per license basis, and include:
- Software updates are scheduled approximately every quarter. Software updates can be downloaded from our web site, or a CD or DVD can be shipped upon request.
- Technical questions may be submitted via email, phone or fax. There is a toll-free phone number for U.S. domestic calls. Efficient, friendly telephone service is provided with no recorded menus to bypass. Support calls are handled by experienced technical staff. Technical support topics include DAT/EM software or hardware, AutoCAD, MicroStation, and compatible operating systems.
- 24-hour support services are available for clients whose normal working hours extend outside the Alaska Time Zone normal business hours. Please email DAT/EM if you would like to use these services.
- One year of support is included with new DAT/EM software purchases. This 12-month support period begins at the end of a 90-day warranty period from the date of shipment. Subsequent support terms after the first year are purchased on an annual basis.
- Multiple system and educational license discounts are available.
- Clients are encouraged to contact support with suggestions and software requests. Help us continue to make the best mapping software available!
- Shipping expenses for software updates via Federal Express economy or international priority is included. However, international shipment duties and taxes are the responsibility of the client.
- DAT/EM’s newsletter will be emailed quarterly. It is also available for viewing on our web site.
- Updated printed or digital documentation may be requested, including keypad overlays and product information. Digital documentation is provided on all DAT/EM installation CD’s, but is not included when software is downloaded from the web site.
DAT/EM software undergoes many enhancements and changes during the course of a year. The ability to update mapping systems is more important now than ever before. Please consider supporting your mapping investment.
Mt. McKinley and Wonder Lake, Alaska
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"With the nature of the mapping business, it's hard to count on clear skies, accurate ground control, patient clients, and timely payments, but we can certainly always count on DATEM."
- Steve Lepper, C.P.,
Aerial Technologies, Inc. |
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